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Clark "CJ" Milholland

Senior Enterprise Account & Support Engineer

clark.milholland@gmail.com
(775) 315-5345
linkedin.com/in/clarkmilholland

Soft Skills

Customer Obsession
Ownership
Curious
Stakeholder Communication
Documentation and Training
Customer Onboarding
Presales Proof of Concept
Enterprise Level Consulting
Written and Spoken Communication
Incident and Escalation Management

Technical Skills

AWS
Cloud Monitoring
Root Cause Analysis
API Testing and Troubleshooting
Python / Bash
HTML / CSS / JS
Linux
Networking
Infrastructure Management

Video Streaming

AWS Elemental MediaLive
AWS Elemental MediaPackage
AWS Elemental MediaTailor
CDN Design and Troubleshooting
Scale Testing Media Workflows
HLS / MPEG-DASH / RTMP
SDI & SMPTE 2110
PTP
Video Encoder Optimization
Ad Insertion (SCTE-35 / VAST / VMAP)

Interests

Open Source
Hiking
Photography
Biking
Reading
Interacting with Strangers

About Me

Highly motivated and experienced Senior Enterprise Account Engineer with a proven track record of providing exceptional customer support in complex, large-scale technical environments. Passionate about resolving challenging technical issues and building strong, lasting relationships with enterprise clients to ensure their success.


Strong believer in the force multiplication possible when leveraging AI in business workflows. Recently completed the DeepLearning.AI Neural Networks and Deep Learning Course which introduced me to the mathematics of building a Neural Network from scratch covering topics like Forward Propagation, Gradient Descent, and Logistic Regression.


Last December I decided to leave AWS Elemental to spend time with my aging father while also using my time to solo travel around South America. Now that I have completed these two goals I am ready to start the next chapter of my colorful career ideally in a role that helps real customers leverage AI in production workflows.

Professional Experience

Senior Enterprise Account Engineer
AWS Elemental
Dec 2023 - Dec 2024
  • Dedicated Consulting and Support for the Largest Video Streaming Platforms
  • Led Deployment and Optimization of Ad Insertion Workflows for Record Breaking Live Streaming Events
  • Trusted Contributor to Product Roadmap and Feature Prioritization Meetings
  • Participated in the Design and Testing of Bleeding Edge Video Streaming Technologies
Enterprise Account Engineer
AWS Elemental
Jun 2021 - Dec 2023
  • White-glove Support for our Enterprise Cloud Video Streaming Workflow Customers
  • Creation of Automated Deployment Scripts
  • Troubleshooting of Complex Video Streaming Workflows running on AWS Services
  • Real time Collaboration with Technical Account Managers, Internal Engineer Teams, and External Stakeholders
  • Dedicated Engineer for the Thursday Night Football on Prime Video Ad Insertion Workflow
Technical Support Engineer
AWS Elemental
Nov 2019 - Jun 2021
  • Frontline Phone and Email Support
  • Hardware and Software Support of the Elemental Live Video Encoder
  • Live Event Monitoring and Realtime Support
  • Customer Training and Documentation
Technical Support and Field Service Engineer
Grass Valley, a Belden Brand
Jan 2017 - Jan 2019
  • Install, Design, Configuration, and Minimum Downtime Upgrades of the iTX Automation and Video Playout system
  • Integration with multiple 3rd party "blackbox" video broadcast workflows
  • Realtime system monitoring of high viewership tier 1 sporting events
  • Enterprise Customer Escalation Management
Information Technology Support Specialist
City of Carson City
Mar 2015 - Jan 2017

Education

Computer Network Technologies
Western Nevada College
2008 - 2010