Clark CJ Milholland - Senior Technical Account Engineer

Core Competencies

Customer Obsession

Incident Management

Root Cause Analysis (RCA)

SLA Management

Strategic Business Reviews (QBRs)

Customer Onboarding

Stakeholder Communication

Data-Driven Decisions

Workflow Optimization

Technical Skills

Python (Boto3)

Bash Scripting

JSON/YAML

API Testing

AI-Assisted Dev (Claude)

HTML / CSS / JS

Cloud & Infra

AWS EC2 & S3

AWS CloudWatch

AWS MediaLive

Linux Administration

Networking (TCP/IP)

Infrastructure as Code

CDN Architecture

Video Encoding (HLS/DASH)

Server-Side Ad Insertion

Side Projects

llmLinuxCommand.com

cjSpanish.com

Interests

Open Source

Hiking

Photography

Solo Travel

Professional Summary

Customer-obsessed Senior Technical Account Engineer with 5 years of experience at AWS, specializing in high-stakes enterprise support and strategic account management. Expert in scaling infrastructure for massive concurrent user events (10MM+) and leveraging automation (Python/Boto3) to reduce operational overhead. Proven ability to translate complex technical constraints into business value, optimize cloud spend, and lead cross-functional teams. Currently upskilling in AI/LLM integration to drive future workflow efficiencies.

Professional Experience

Career Sabbatical & Professional Development

South America & San Francisco

Dec 2024 - Present

Planned Career Break: Took a deliberate pause to focus on family care and international solo travel across South America to develop adaptability and cross-cultural communication skills.
AI Upskilling: Completed the DeepLearning.AI Neural Networks and Deep Learning course to understand the mathematics of Forward Propagation and Gradient Descent.
Product Development: Built and deployed functional AI-powered web tools including llmLinuxCommand.com (converting natural language to Linux commands) and cjSpanish.com using Claude Code.

Senior Enterprise Account Engineer

AWS Elemental

Dec 2023 - Dec 2024

High-Scale Event Management: Orchestrated the ad-insertion and streaming architecture for Thursday Night Football, successfully supporting 10MM+ concurrent viewers with 99.99% uptime.
Workflow Automation: Developed and deployed Python/Boto3 scripts to automate the provisioning of 100+ MediaLive channels, reducing deployment time by hours per event.
Cost Optimization: Conducted deep-dive architectural reviews, successfully guiding a major enterprise client in optimizing CloudWatch dashboarding to significantly reduce monthly infrastructure costs.
Revenue Enablement: Partnered with customers to design and debug complex Server-Side Ad Insertion (SSAI) workflows, safeguarding revenue during live events.
Strategic Influence: Acted as the "Voice of the Customer" in internal roadmap meetings, influencing feature prioritization based on real-world enterprise data.

Enterprise Account Engineer

AWS Elemental

Jun 2021 - Dec 2023

Crisis Management: Managed critical, severity-1 escalations for broadcast customers, coordinating real-time collaboration between TAMs, engineering teams, and external stakeholders.
Solution Architecture: Designed "white-glove" support workflows and proof-of-concept architectures for clients adopting cloud-native video strategies.
Mentorship: Served as the designated Onboarding Buddy for new hires, accelerating their ramp-up time. Delivered internal "Lunch and Learn" sessions to upskill the support team.

Technical Support Engineer

AWS Elemental

Nov 2019 - Jun 2021

Frontline Resolution: Provided rapid root-cause analysis for hardware and software incidents, consistently maintaining high customer satisfaction (CSAT) scores.
Knowledge Management: Authored external-facing documentation and customer training guides to reduce ticket volume and empower user self-sufficiency.

Technical Support and Field Service Engineer

Grass Valley, a Belden Brand

Jan 2017 - Jan 2019

System Reliability: Delivered minimum-downtime upgrades and configuration for mission-critical iTX Automation and Playout systems.
Escalation Handling: Managed enterprise customer escalations for Tier-1 sporting events, ensuring broadcast continuity under high-pressure SLAs.

Information Technology Support Specialist

City of Carson City

Mar 2015 - Jan 2017

Education

Computer Network Technologies

Western Nevada College

2008 - 2010

Associates Degree