Currently
Right now I am finishing up a personal break from work. During this time I traveled to New Zealand and backpacked around the country for 6 months. After NZ I came back state side and went on a road trip with my father to many of our national treasures including Yosemite, Yellowstone, Tetons, Badlands, Mount Rushmore, and the Black Hills. After the road trip I embarked on a 12 day 170 mile hike around the beautiful Lake Tahoe on the Tahoe Rim Trail. I believe this hike to be one of the most therapeutic things I will do this summer. In the future I would like to embark on other long distance hikes like the John Muir Trail and also the Colorado Trail.
About Me
Dedicated technologist and people person with comprehensive video broadcast, audio, network, server and client experience. Expertise in communication, stress management and customer service. Adept at solving technology, and people problems. Effective at self learning and training laypersons. Strong interests in innovative broadcast technologies.
Education
Western Nevada College
Associate in Applied Science
Computer Network Technologies
Spring 2012
General Skills
- Video Broadcast and Streaming Technologies
- MPEG-DASH, HLS, CMAF, WebRTC
- SDI-HD, ST-2110, ST-2022
- Windows Active Directory Administration
- Linux Server Administration
- Windows 7, 8, 10, Server 2008, 2012 & 2016
- Project Management
- TCP/IP Routing and Switching
- Cisco IOS
- Firewalls
- Wireshark Network Troubleshooting
- MySQL / Microsoft SQL Server
- Python / Django Programming
- Powershell Scripting
- Apache / Nginx / CPanel
- DNS / VPS Web Hosting
- JIRA
- Web Design and Development HTML/CSS/JS
- Sound System Design and Engineering
- Disaster Mitigation
- Expert Level Phone and Email Customer Support
- Remote and On-Site Team Collaboration
- Support and Feature Request Escalations
Recent Work
Grass Valley a Belden Brand
Technical Customer Support Engineer
Field Project Engineer
January 2017 - January 2019
While working at Grass Valley I specialized in the install and support of an automated video playout platform called
ITX.
An average day would consist of commissioning many Microsoft Server Installs along with the deployment our specialized software.
During my time with Grass Valley I was able to work on projects ranging from $9MM(USD) projects with world leading TV providers all the way down to $10k(USD) upgrade and maintenance projects for small community funded TV Stations.
Most of my time was spent on-site working directly with internal and external key stake holders to ensure a successful project.
Many times we would need to help the customer make configuration and design modifications to existing customer infrastructure to grantee performance and expected system functionality.
This would include but not be limited to networking, storage, and monitoring systems.
- Broadcast SDI-HD and IP Streaming Technologies
- Windows Server 2008/2012/2016
- Microsoft SQL Server
- Microsoft Active Directory Domain Services
- Powershell Scripting
- Networking Design and Troubleshooting
- Large Scale On-site Software Installs
- Direct On-site Customer Interaction and Support
- Salesforce / JIRA / Confluence
- 24/7 Enterprise Support (TV Never Sleeps)
- Software QA Testing
- Project Management
City of Carson City
IT Systems Technician
April 2015 - January 2017
While working with the City of Carson City I spent most of my time participating in a breadth of normal IT related work.
Everything from working the support line, rebuilding desktops/laptops, upgrading existing infrastructure, implementing new systems, and maintaining an array of legacy systems.
One of the highlights of working at the City of Carson City was helping with the upgrade of the Public Safety Software system called Tiburon.
When I started with the City of Carson City I was asked by the Assistant to the Sheriff to do my best to bring this project back on track.
It was a common complaint that IT had been dropping the ball left and right on this upgrade project.
I am happy to say that many long nights and weekends we were able to bring the project back on track and enjoy a successful on target launch of the new Tiburon system.
To make this happen we had to have many conference calls and internal meetings to first turn around the rapport but also better solidify project deliverables with all parties involved.
- Windows Server 2000/2008/2012
- Microsoft SQL Server
- Microsoft Active Directory Domain Services
- Remote Workstation Support
- Networking Design and Troubleshooting
- Linux Install and Configuration
- Basic AS/400 Support and Client Installation
- Web Design and Development
- Cisco VoIP Install and Troubleshooting
- HIPPA Compliance
- Project Management
- Virus / Malware / Crypto-locker Recovery
Vitamin Research Products
System Administrator
July 2014 - April 2015
VRP had a small IT department consisting of just 3 people at the time. The Director, Business Analysis, and myself. My role in this position was to take care of everything that I could and bring in outside contractors when needed. When I started with the company I was tasked with fixing the lack of Disaster Recovery and also turn around the opinion of the IT department inside of the organization. I am glad to say that after about 6 months both of these tasks were completed. From a day to day standpoint I would take care of everything ranging from break fix to system upgrades. Very quickly this job became very boring and almost depressing knowing that I would arrive at work with only a few tasks to complete for the day. I left the company when they were acquired by a competitor and the office was shutdown.
- Manufacturing Control System Troubleshooting
- Windows Server 2000/2008/2012
- Business Reporting
- Microsoft SQL Server
- Crystal Reports
- Networking Design and Troubleshooting
- Remote and Local Workstation Support
- Linux Install and Configuration
- Microsoft Active Directory Domain Services
- Helpdesk Support
- Shipping Software Support
- Printer Repair and Support
- ERP Software Support
Other Work Experience
City of Carson City
Theater Technician
September 2013 - April 2015
The Bob Boldrick Theater was a great job to do while finishing up my associates degree. There were a lot of overlap between live bands but also a lot of new concepts required in regards to set design and over head rigging. Overall it was a great 'in between' job.
Moon Lighting and Sound
Sound Engineer / IT Technician
June 2007 - August 2013
I worked many years with Moon Lighting and Sound, most of the years were doing on call based work during the summer show season. Later on this job provided with enough cash flow to support myself while attempting to get Bits of Simplicity off of the ground. The best takeaway from working with this company was how much of a premium you can charge for exceptional work.
Bits of Simplicity
Co-Founder
August 2011 - April 2013
A few failed startup ideas.
Many lessons were learned during this time. It was a great time for personal growth and learning how to deal with failure. I hope one day to take another swing a starting a business.
Knitting Factory Music Venue
Sound Engineer
December 2009 - August 2011
During my time at the Knitting Factory I was able to work over 300 concerts ranging from major touring artists like Willie Nelson and Charley Daniels to up and coming local bands. It was an experience I wouldn't trade for anything.
City of Carson City
IT Intern
April 2006 - May 2010
While attending High School I was lucky enough to have the opportunity to intern with the City of Carson City's Information Technology Department. During this time I was able to cut my teeth in a professional IT setting.